Last updated: September 06, 2023

 Thank you for shopping at ICEINC.

If you are not completely content with your purchase, please check our Policy on refunds and returns. These terms apply to all products purchased from us.

Interpretation and Definitions


The words with capitalized initial letters have defined meanings under these conditions. The same definition applies regardless of singular or plural form.


For this Return and Refund Policy:

  • Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Contract) refers to ICEINC, 377 Central Street Hallowell, ME 04347.
  • Goods direct to the products offered for sale on the Service.
  • Orders mean a submission by You to purchase Goods from Us.
  • Service directs to the Website.
  • Website refers to ICEINC, obtainable from
  • You mean the individual accessing or using the Service, the Company, or other lawful entity on behalf of which such person is using the Assistance, as applicable.

Your Charge Cancellation Rights

As a customer, you can cancel your order within seven days of receiving the goods without explaining. The deadline for cancellation is seven days from the date of delivery or when a third party appointed by you, other than the carrier, takes possession of the product.

You must notify Us of your decision through a clear statement to exert Your right of cancellation. You can notify us of your decision by:

  • By email:
  • By phone number: 2068892398
  • By mail: 377 Central Street Hallowell ME 04347

We will repay you within 14 days of receiving the returned goods. The refund will be completed using the same payment mode you used for the order, and you will not be charged any fees.

Conditions for Returns

For the Goods to be suitable for a return, please make sure that:

  • The Goods were bought in the last seven days.
  • The Goods are in the authentic packaging.

The subsequent Goods cannot be returned:

  • The supply of Goods made to Your personalized.
  • The supply of products that cannot be replaced and have expired deteriorates quickly.
  • The product cannot be returned due to health and hygiene concerns if it has been unsealed after delivery. The supply of Goods, according to their nature, inseparably combines with other items after delivery.

We can decline returns of merchandise that do not meet the return as mentioned above criteria at our discretion. Refunds are only applicable to regular-priced merchandise. Unfortunately, sale products are not eligible for refunds. However, this exception may not apply to you if the relevant laws prohibit it.

Returning Products

You are responsible for the price and risk of returning the Goods to Us. You should deliver the products to the following address:

377 Central Street Hallowell ME 04347

We cannot be held accountable for damaged or lost return shipment products. Therefore, We suggest an insured and trackable mail service. We can only issue a refund with the original receipt of the items or proof of the received return parcel.

Contact Us

If you have any queries about our Returns and Refunds Policy, don’t hesitate to get in touch with us:

  • By email:
  • By phone number: 2068892398
  • By mail: 377 Central Street Hallowell ME 04347